The auditors provided qualitative case file audits as part of Ofsted improvement program. Produced weekly reports for the Assistant Director and identified themes to improve overall practice across Safeguarding Services.
South East/North West Local Authorities
“The trainer showed significant knowledge and experience when facilitating the training programme in “Strengthening Families,”…
South Yorkshire Local Authority
Co-ordinated and supported the implementation of a rigorous Quality Assurance and Improvement Programme across Children’s Services, which led to a ‘lift’ in social work practice and practice standards
Director of Children’s Social
Choices & Voices have worked in a transparent and open manner with the Local Authority and positively engaged Services Users through the provision of a fair, thorough and efficient complaints investigation process.
North East Local Authority
Choices and Voices were able to form and develop appropriate relationships with members of staff within the legal department and other external agencies.
North East Local Authority
I just want to say that I really appreciate your support around investigating this concern and how you have both dealt with both the concerns raised……..she has been thoroughly listened to and acknowledged. This, as you are no doubt aware, goes a really long way for people who have been fighting the cause for so long.
Complainant
High quality report as always ……….
Local Authority Complaints Manager
